We hope you find the relevant question below – simply click on the relevant FAQ and you’ll see the answer!

We only require you to vacate your bedroom in two cases: on expiry of the lease, or if it is a policy of the University that you leave the residence during the holiday period. Other than that you are welcome to stay with us during the holiday periods. Should you wish to leave your belongings with us over the December break you would have to follow the standard pre-booking process with the residence management staff.

All of our residences offer a high standard of meal at prices that students can afford. Yes, Eduloan cards are accepted in the canteens in all residences.

All our residences are located close to grocery stores. If you don’t have time for shopping, you can also enjoy the home cooked meals supplied in the canteen.

Transport to and from campus is available at Urban Nest. Some residences at the University may include the cost of transport in your rent. The Res Manager of the residence can tell you if your res is one of them.

Yes, you are allowed to bring your car and there is parking available. You will not need to pay a parking fee. For your access sticker, contact the Res Manager of your residence.

All residences have mini computer labs where you will have access to the World Wide Web. You will have access to uncapped Wi-Fi throughout the res.  After you have checked in, please log onto your SM profile and activate your Wi-Fi account.  Please see the Res Administrator if you need any further assistance.

All residences have laundry rooms, equipped with washing machines and driers. The use of the laundry rooms is free of charge for current residents. Note that we do not supply cleaning materials, powders or detergents.

Fridge, microwave, toaster, bar heater or any kind of furniture (as noted just above). If you want to bring your own bar fridge please clear this with our Res Manager before you arrive.

Each room in the residence is equipped with the following: bed, mattress, study desk, chair, and cupboard (with shelves and hanging spaces). Each room is also equipped with a stove, microwave and a fridge, so we do not allow students to bring any of these items themselves.  However, students do need to bring cutlery and crockery, bed linen and towels.

Depending on what residence you choose, there may be a university head lease in place. The length of that lease will be prescribed by the University accommodation office. Should you let from us privately, leases range between 10 and 12 months in length. All students are required to pay a breakage deposit which is fully refundable should there be no breakages and your rental is up to date.

Your rent includes everything except for meals and transport.  However, transport at Eastwood Village, Urban Nest and West City is included in the monthly rate. Each residence may differ slightly, but your rent is all-inclusive and you do not have to pay for electricity, water, use of the gym or computer facilities. Wi-Fi access is also free and uncapped.

You can register with us in advance of the academic year. Remember to book early because if you leave it later than early February you may miss out.